Day: April 1, 2016
Where and when do I pick up my box?
You can remind yourself of your pick-up location through your member account. In “MY SUBSCRIPTIONS” click “View/Modify subscription” and select...
How do I change my credit card information?
If the credit card stored in your account was lost, stolen, expired, or for some reason you need to update...
Can I make a substitution in my box?
As much as we understand the want to customize your box, there are a few reasons why we unfortunately aren’t...
What do I do with my empty box?
To cut down on waste and costs, we reuse all of our OxBoxes and appreciate when members return them to...
I ordered additional products online. When will I get them?
We need some turnaround time to get the products from our add-on partners, so your items will be in the...
How do I know which box is mine?
One of the boxes at your pick-up location will have a sticker with your name on it. That is your...
Can I change my pick-up location?
Yes, it’s easy to do this through your online account. Here’s how: In MY SUBSCRIPTIONS, click “View/Modify subscription” and make...